OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
209 ratings and 102 comments received in the last 90 days.
11 April 2024
Sales adviser Grace Hankins need a pay rise
31 March 2024
Only 4 stars because windscreen washer fill light came on
31 March 2024
Worth the wait and my Sales Executive Sophie Diaper was in constant touch to reassure me about the delays.
21 March 2024
All the dealings I had with the salesman Jack especially were incredible and excellent
19 March 2024
As above
13 March 2024
Great service
09 March 2024
Very satisfied nothing was to much trouble from start to finish
06 March 2024
Always there for help and support
06 March 2024
Some sales people are pushy and smarmy whereas I always feel respected and listened to at BMW. I've purchased cars many times before and they've always spoken to my husband rather than me/both of us. I've never experienced anything like this at BMW.
12 April 2024
Very helpful as always and go above and beyond
10 April 2024
good service
09 April 2024
Always a great experience
08 April 2024
Not satisfied with the result. Although it was a free inspection. So maybe my expectations were too high.
08 April 2024
I am not Mrs Marsay.
08 April 2024
Nothing to fault all went as expected
08 April 2024
It's not many garages that would commit to fixing a fault from a
08 April 2024
Everyone was most helpful from driver who collected our car to through to the service mansger
08 April 2024
Very helpful look after us well
08 April 2024
Tom on service was good but the battery issue is a worry and the music transfer question which remains unanswered is frustrating
11 April 2024
Everything went to plan