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Service was not completed correctly, Oil Filter was not put/on replaced correctly, cause large spills on my drive. even when I took the car back in for correction not even an apology or offer to pay for my Brick Weave drive cleaning £160.00 out.
The staff were friendly and helpful. The investigation was done at the time agreed.The car was returned cleaned inside and out. The only problem was that the car's seat position was completely wrong and the Driver 1 settings had been lost!
Confidence in the service reception staff
Can't tell the inside of a tyre from the outside and don't return phone calls, very poor.
Always well looked after and kept advised of progress
Passenger seat belt fault which means I have to return car for second time to see if faulty can be fixed. However, good experience.
No fault with work on the car or service given by the branch, but on return, the cream leather drivers seat & door panel had black grease stains on them. Clearly someone had got in with greasy overalls & not covered the seat.
When hoovering the car, bits of debris in a couple of the pockets were ignored. Was annoyed that programs/settings were changed so that radio stations saved were deleted and phone connections disconnected - had to redo all. Nobody warned me of this.
Interested in my needs and willingness to meet those needs.
Jack at the service department was very customer oriented, from start to finish.
We have been dealing with this dealership for many years and feel part of a family.
An out of shape tyre was diagnosed as the cause of brake shudder. I changed all tyres at Bush Tyres only to find that the nearside wheel is out of shape. I believe this was like this when I puchased the car in April.If you want to know more, email me
Service experience was excellent but the cost of the part was excessive
The actual work carried was fine but the car came back looking nearly worse than when came in after they had 'cleaned' it. There were a lot of smear marks inside an out. I had to clean the glass all round when I got home.
Did exactly what they said they would do and communicated within the time frames they said they would and also ring back immediately if you rang - very refreshing! Ruth understands what customer service and interaction is all about!
The sales exec. Was very professional, she knew about the car I test drove and was very helpful. The guy who came to agree a price was not fair let alone wanted to do a deal.
Knowledge, welcome, meet my work needs, reasonable prices
Was asked if I wanted car washing, I said only if you have time. Returned to collect, car in car park, workshop done. Reception said car now being washed. After 30 mins was given key and found car still not washed and I could have left 30 mins early.
Very enthusiastic service advisors a special mention for rob allison who was so welcoming With a big smile on his face! Very professional in his work and you could just tell he loved what he does as a job! Well done rob! Lovely man
Michael always looks after me very well in the service department. Loan car also a useful part of the service process.
Please see above ! Parts not ordered in preparation for service - Ad blue not topped up !
Very attentive staff and always obliging
Good polite efficient service from the staff
Unhappy that all tasks not completed and car must be returned to garage within a few weeks.
Excellent service in every respect.
Absolutely faultless. All the team are a credit to the industry and BMW.
A seamless, helpful and trouble-free experience
My car was serviced in the timescale promised. The staff were friendly, helpful and professional.
Friendly and prompt service
Work was completed on time and quite flexible about when it could be done
I know most of the staff there and they always make me feel part of the family even if just popping in for a chat
I 've had dealings with many dealers in the past and this is the best service I've ever had.
Had a good courtesy car and the guy I dealt with was very helpful.
Again based on my last visit. Previously i have always praised Listers based on my experiences and would have said 'Very or Completely satisfied'. I was disappointed with bringing the car in and the collection of it.
Nothing to much trouble
Stuart Large, the salesman could not have done more for me. He was superb.
because we were.
Problem was diagnosed and dealt with immediately.
Faultless as usual front and back of house
Friendly, helpful and efficient
Vehicle was ready when service advisor said it would be.
The sales process was excellent but I had query regarding cover I took out and it took 4 weeks for them to get back to me.
Great customer service
Excellent customer service, car looked great after a clean
Very professional staff they look after you at listers at kings Lynn they even clean your car after a service never had anything but problems at sycamore Peterborough
Excellent all round experience.
Mark Roythorne was very helpful and nothing was too much trouble
Sales person got the balance just right, not pushy, made the whole process smooth, seamless and efficient.
Exemplary service on all fronts
Harry was excellent and kept me fully informed of progress after the initial issue. Very friendly and efficient.
The answer is so easy as I'm very happy since I decided to choose BMW and after my decision I had all support to get the model I was looking for and especially the feeling of being with prestigious professionals for my needs with friendly care.
Great team at Listers Kings Lynn, this is my third new car from this branch.
Excellent service. Made to feel important and valued. Private area to go through the handover
I was made to feel very welcome when I first arrived at the centre. And from then on the communication was excellent throughout the buying process.
From the walk in until you leave, the staff make you feel comfortable and make the process personal. Great experience!
Because I am completely satisfied
Met at door by Anthony Strina (Listers BMW Kings Lynn) and guided through the handover paperwork. Car ready for me in a private room off the main showroom. Generally very satisfied with the process.