Listers Kings Lynn Star Rating
Sales
7 comments from 27 reviews
Service
21 comments from 68 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Very satisfied, but price quoted for each tyre as 80 more than at a Bridgestone dealer"
"Disappointed with the pre sales checks not to the high standards that should be there for a high value, quality car. Niggly problems not resolved after repeated requests."
"Good dealership, and importantly no fuss or drama"
"They have seperated MINI and BMW Service desks at the dealership which from a customer perspective is not as good. We have a MINI and a BMW and there is lets of walking between the 2 parts of the dealer. Never return phone messages."
"Third visit for deflating rear tyre. Now waiting for tyre and wheel for 5 weeks and no communication as Listers say there is nothing to tell me yet"
"The dealership could not have done more, it was a significant software replacement. Car was collected quickly, a courtesy car was available and returned it some days later. Thank you"
"Friendly and helpful staff. Price matched."
"Nearside front flasher hanging out, not sure if it was done during wash, have popped it back in but not sure if there are any parts missing"
"The whole team at the dealership is fantastic."
"They could not find the fault at first."
"first class service"
"car taken in for mot only but staff courteous and professional"
"A varied selection of magazines would be useful"
"Always show interest and concern to me as a customer"
"The problem wasn't resolved on this occasion and i have been given silly excuses as to why the issue isn't resolved."
"Allways helpfull and courteous"
"would of been completely satisfied had it been fixed on the first visit."
"I was quoted 1hour to solve the problem but not sorted and it would need a further 2 hours minimum to resolve and at £100/hr very expensive"
"The service department are very helpful and nothing is too much trouble."
"Very satisfied with all work carried out, staff are very friendly and very willing to help, can't praise them enough"
"See previous comments"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Friendly and obliging"
"Mark Roythorne was excellent, extremely good customer care, showroom in dire need of updating"
"Irritated by the accounts person who was trying to tell me the hire purchase scheme was a very good one, even after I said I wasnt interested"
"Scratch on front bumper at handover, mistake with settlement figures paperwork. Very unsatisfactory service"
"the facilities at this branch are not the best, my advice would be to move a little quicker than planned"
"I was more satisfied than I ever expected to be, very impressed with Mark brett, I thought it would be daunting but Mark put me at ease instantly"
"Everyone was very kind and helpful from the time we stepped into the showroom"